Privacy Policy

Welcome to StoreAI. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

Please read this privacy policy carefully. If you disagree with its terms, please discontinue use of our site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the 'Last Updated' date of this Privacy Policy.

This policy applies to all information collected through our website, mobile application, and any related services, sales, marketing, or events.

We collect information that you provide directly to us:

• Account Information: Name, email address, password, phone number, and business details when you register

• Payment Information: Credit card details, billing address (processed securely through Razorpay, PayPal, Stripe)

• Store Information: Products, descriptions, images, and pricing you add to your store

• Communications: Messages, support requests, and feedback you send us

We automatically collect certain information when you use StoreAI:

• Device Information: IP address, browser type, operating system, device identifiers

• Usage Data: Pages visited, features used, time spent, actions taken

• Location Data: General location based on IP address

• Cookies and Tracking: Session data, preferences, and analytics

We use the information we collect for various purposes:

• Service Delivery: To provide, maintain, and improve StoreAI services

• Account Management: To create and manage your account and subscriptions

• Payment Processing: To process transactions and send payment confirmations

• Customer Support: To respond to inquiries and resolve issues

• Communications: To send service updates, security alerts, and support messages

• Marketing: To send promotional communications (with your consent)

• Analytics: To understand how our service is used and improve it

• Legal Compliance: To comply with applicable laws and regulations

• Security: To detect, prevent, and address fraudulent or illegal activities

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our platform (Razorpay, PayPal, Stripe, AWS, Google Analytics)

• Business Transfers: In connection with a merger, acquisition, or sale of all or part of our assets

• Legal Requirements: When required by law, court order, or government authority

• Safety and Security: To protect the rights, property, and safety of StoreAI, our users, and the public

• With Your Consent: In any other circumstances with your explicit consent

All third-party service providers are required to maintain the confidentiality of your information and are prohibited from using it for any other purpose.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security measures include:

• SSL/TLS encryption for all data transmission

• AES-256 encryption for stored sensitive data

• Regular security audits and penetration testing

• Two-factor authentication options

• Restricted access to personal data on a need-to-know basis

• Regular backups and disaster recovery procedures

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We use cookies and similar tracking technologies to enhance your experience on StoreAI.

Types of cookies we use:

• Essential Cookies: Required for the platform to function properly

• Performance Cookies: Help us understand how users interact with our platform

• Functional Cookies: Remember your preferences and settings

• Marketing Cookies: Used to deliver relevant advertisements (with consent)

You can control cookies through your browser settings. However, disabling certain cookies may affect functionality.

We also use Google Analytics and Facebook Pixel to help us understand platform usage and improve our services.

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal information we hold about you

• Right to Rectification: Request correction of inaccurate personal information

• Right to Erasure: Request deletion of your personal information ('Right to be Forgotten')

• Right to Portability: Request transfer of your data to another service

• Right to Object: Object to processing of your personal information

• Right to Restrict Processing: Request limitation of how we use your data

• Right to Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at privacy@storeai.com. We will respond within 30 days.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations.

Retention periods:

• Account Data: Retained while your account is active and for 90 days after deletion

• Transaction Records: Retained for 7 years for tax and legal compliance

• Support Communications: Retained for 2 years

• Marketing Data: Retained until you unsubscribe or request deletion

• Analytics Data: Retained in anonymized form for up to 5 years

After the retention period, data is securely deleted or anonymized.

StoreAI operates globally and may transfer your information to countries other than your country of residence.

When we transfer data internationally, we ensure appropriate safeguards are in place:

• Standard Contractual Clauses approved by the European Commission

• Adequacy decisions for countries with equivalent data protection laws

• Privacy Shield Framework where applicable

By using StoreAI, you consent to the transfer of your information to countries outside your country of residence, including countries that may not provide the same level of data protection as your home country.

StoreAI is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@storeai.com.

If we discover we have collected personal information from a child under 13, we will delete that information immediately.

Our platform may contain links to third-party websites and services. This Privacy Policy does not apply to those third-party services.

We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party services you access.

Third-party integrations on StoreAI include:

• Payment Gateways: Razorpay, PayPal, Stripe, Paystack, Flutterwave

• Analytics: Google Analytics, Facebook Pixel

• Communication: WhatsApp Business API

• Social Media: Instagram API

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR).

Legal basis for processing your data:

• Contract Performance: Processing necessary to provide our services

• Legitimate Interests: To improve our services and prevent fraud

• Legal Obligation: To comply with applicable laws

• Consent: For marketing communications and optional features

Our Data Protection Officer can be contacted at dpo@storeai.com for any GDPR-related inquiries.

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: What personal information we collect, use, and disclose

• Right to Delete: Request deletion of your personal information

• Right to Opt-Out: Of the sale of personal information (we do not sell personal data)

• Right to Non-Discrimination: Equal service regardless of exercising CCPA rights

To exercise your CCPA rights, contact us at privacy@storeai.com or call +1 (555) 987-6543.

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page

• Updating the 'Last Updated' date

• Sending an email notification for significant changes

Your continued use of StoreAI after any changes constitutes your acceptance of the new Privacy Policy.

For privacy-related inquiries, requests, or concerns, please contact us:

Email: privacy@storeai.com

Data Protection Officer: dpo@storeai.com

Phone: +1 (555) 987-6543

WhatsApp: +1 (555) 123-4567

We take privacy seriously and will respond to all legitimate requests within 30 days.