Refund Policy

At StoreAI, we are committed to your satisfaction and success. We stand behind our product and want you to be completely happy with your experience.

We offer a transparent, fair refund policy to ensure you can try StoreAI with confidence. Our goal is to resolve any issues before processing refunds, so please contact our support team first.

This Refund Policy applies to all StoreAI subscription plans and any additional services purchased through our platform.

Please read this policy carefully before making a purchase. By subscribing to any StoreAI plan, you acknowledge that you have read and agree to this Refund Policy.

Monthly subscription plans are eligible for a full refund under the following conditions:

Eligibility Criteria:

• Refund request must be submitted within 7 days of the initial purchase or renewal

• The store must not have processed any customer transactions during the period

• Account must be in good standing with no violations of our Terms of Service

• Only the most recent billing cycle is eligible for refund

How to Request:

• Email us at refunds@storeai.com with subject 'Monthly Plan Refund Request'

• Include your account email, plan name, and reason for refund

• Our team will review and process within 3-5 business days

Refund Amount: Full amount paid for the current billing cycle

Annual subscription plans have a more generous refund window given the longer commitment:

Eligibility Criteria:

• Refund request must be submitted within 30 days of the annual subscription purchase

• The store must not have generated any revenue through the platform

• Account must not have violated our Terms of Service

• The store setup must not have been fully completed by our team (if free setup was provided)

Partial Refunds for Annual Plans:

• After 30 days but before 90 days: 50% refund of remaining months

• After 90 days: No refund available

How to Request:

• Email us at refunds@storeai.com with subject 'Annual Plan Refund Request'

• Include your account details and business reason for cancellation

The following are not eligible for refunds under any circumstances:

• Special Promotional Offers: The ₹14 starter offer and any other limited-time promotional pricing

• Setup Fees: Any one-time setup or onboarding fees paid separately

• Custom Development: Custom theme development or feature development work

• Domain Registration: Domain name registration or transfer fees

• Third-Party Services: Fees paid to payment gateways, SSL providers, or other third parties

• Add-on Services: Any additional services purchased separately from the subscription

• After Terms Violation: Accounts terminated due to violation of Terms of Service

• After Data Download: If you have downloaded your complete store data

Once your refund request is approved, here's what to expect:

Processing Timeline:

• Step 1: Submit refund request via email (Day 0)

• Step 2: Our team reviews your request (1-2 business days)

• Step 3: Refund approved or additional information requested (Day 2-3)

• Step 4: Refund initiated to original payment method (Day 3-5)

• Step 5: Funds appear in your account (5-10 business days depending on bank)

Refund Methods:

• Credit/Debit Card: Refunded to the original card (5-7 business days)

• UPI/NetBanking (Razorpay): 3-5 business days

• PayPal: 3-5 business days

• Bank Transfer: 7-10 business days

Note: Processing times may vary based on your financial institution.

You may cancel your StoreAI subscription at any time. Here's what you need to know about cancellations:

How to Cancel:

• Log in to your dashboard and go to Account Settings > Subscription

• Click 'Cancel Subscription' and follow the prompts

• Alternatively, email support@storeai.com with your cancellation request

What Happens After Cancellation:

• Your subscription remains active until the end of the current billing period

• No further charges will be made after cancellation

• Your store will be moved to draft mode at the end of the billing period

• Your data will be available for download for 30 days after cancellation

• After 30 days, your data will be permanently deleted

We strongly recommend downloading your store data before the 30-day period ends.

Before initiating a chargeback or payment dispute with your bank or payment provider, please contact us first. We are committed to resolving issues fairly and quickly.

Dispute Resolution Process:

• Contact our support team at support@storeai.com

• Explain the issue and what resolution you're looking for

• Our team will respond within 24-48 hours

• We aim to resolve all disputes within 7 business days

Important Note on Chargebacks:

• Initiating a chargeback without contacting us first may result in account suspension

• Fraudulent chargebacks will be contested and reported to payment processors

• We maintain detailed transaction records to defend against fraudulent claims

If you are unsatisfied with our response, you may escalate to our management team at escalations@storeai.com

Special promotional offers have specific refund terms that differ from standard plans:

₹14 Starter Offer:

• The ₹14 for 60 days promotional offer is strictly non-refundable

• This offer is provided at a heavily discounted rate as a trial

• After the 60-day period, standard pricing applies with standard refund policy

Other Promotional Offers:

• Flash sales and limited-time discounts are generally non-refundable

• Each promotional offer may have specific terms communicated at the time of purchase

• Please read promotional terms carefully before purchasing

We encourage you to take advantage of our free setup service to ensure you get maximum value from any plan.

We understand that exceptional circumstances may arise. We handle the following on a case-by-case basis:

Technical Issues:

• If StoreAI experiences prolonged downtime (>24 hours) that significantly impacts your business, you may be eligible for service credits or partial refunds

• Platform bugs that prevent core functionality may qualify for refund consideration

Medical or Emergency Situations:

• We may consider refund requests outside normal policy in cases of serious medical emergencies or unforeseen life events

• Documentation may be required

Business Closure:

• If you must close your business unexpectedly, contact us to discuss options

To request consideration under exceptional circumstances, email us at exceptions@storeai.com with full details and supporting documentation.

StoreAI offers a free setup service for all new subscribers. This affects refund eligibility as follows:

Before Setup Begins:

• Full refund available within the standard refund window

• Cancel anytime before setup starts with no additional charges

After Setup is Completed:

• If setup has been fully completed by our team, partial refunds may be considered

• Setup service costs will be deducted from any eligible refund amount

• The standard deduction for completed setup is ₹999 or equivalent

Partial Setup:

• If setup was partially completed, refund will be prorated based on work completed

• You will receive a detailed breakdown of any deductions

Our goal is to ensure you are satisfied. Please contact us before requesting a refund if you have any issues with your setup.

For all refund-related inquiries, please contact us through the following channels:

Email: refunds@storeai.com

Support Email: support@storeai.com

WhatsApp: +1 (555) 123-4567

Phone: +1 (555) 987-6543

Business Hours: Monday to Friday, 9 AM to 6 PM IST

Please include the following information in your refund request:

• Your registered email address

• Plan name and subscription start date

• Order ID or transaction ID

• Reason for refund request

• Any relevant screenshots or documentation

We strive to make the refund process as smooth as possible and will work with you to find the best resolution.